Customer Service Meets Twitter...What About Student Services?

Pete Blackshaw recently blogged about, how Customer Service Meets "Lord of the Twitters". Check it out as it describes how consumers immediately talk about their experiences with companies and the service they have received.

These consumers that are twittering about their recent experience with Comcast are also sitting in college classes and dorm rooms with a lot to say. Twitter is already taking hold in classrooms and some professors are using it as a simple way to engage students. This is another way for advisors, peer counselors and others on campus to quickly and easily connect with others. While there may be instances of inappropriate usage, I think the benefits outweigh the negative.